SERVING KC METRO AREA:
Licensed and Insured
The following is a summary of the terms and conditions as part of our contract for hire. This is a summary to be used as a guideline for your move. The complete version of terms and conditions is in a printable download below. This summary is not a complete list of all coverage or exclusions, just a helpful guide.
We strive to make sure your experience with us will be a positive one. In order to serve you to the best of our abilities, we have certain policies to which we must adhere. These policies are put in place to protect both you and A Friend With A Truck.
This is a binding contract and is enforceable by law. If there are any questions, or if you do not understand something, please feel free to call the office or email at any time.
Estimates: It is important to be as accurate as possible when providing information over the phone or in person. #1 – All estimates given are an estimate on time. If the job takes less time the estimated we will charge you less, but if job takes longer then estimated we will charge you more. (we have a two- hour minimum). Situations that are out of our control can at times change an estimate dramatically.
Examples are but not limited too
Customers not properly prepared for the move
Items not being boxed properly
Information not properly given over the phone or in person
Slow elevators/ multiple people using elevators
Access to loading or unloading location
Cancellations/Rescheduling: A 48-hour notice is required in order to avoid a cancellation/rescheduling fee.
Additional Charges: There may be additional charges for transportation of items not included in the original estimate. Extra pickups and/or deliveries, removal and /or replacement of doors, packing done at the request of the shipper, and any service considered out of the ordinary may incur additional charges.
Specialty Items: Pool tables, pianos, treadmills, ellipticals, riding lawn mowers, safes, gun safes, hot tubs, motorcycles, and other items that may be subject to a “specialty item fee” unless otherwise stated in a written or verbal agreement.
Arrival Times: A Friend With A Truck will give you an estimated window of arrival. We do everything to make sure that we are there within that window, but please remember that the window of arrival time is just an estimate. If we are running early or late, we will call you as soon as possible and let you know. Please make sure we have a phone number to get in touch with you on moving day.
Billing Start Times: The hourly billing rate starts when the moving truck arrives at your location. It is the customers responsibility to provide clear and adequate parking for the truck free of obstacles including trees, tree branches, and other vehicles. Any time spent parking the truck is included in the hourly rate and will be billed accordingly. Some site preparation is required for every move and will also be included and billed accordingly. Please be aware that parking the truck as close to the location is an important step in keeping your move efficient. If the truck cannot park safely close to the location, we will choose the next closest safe location. This can affect your final bill.
Billing Stop Time: The hourly billing rate stops when the last piece of furniture has been removed from the truck and placed in its correct location, and the truck has been cleaned, reorganized, and inspected to be empty. Some site and truck cleanup are required at the end of each move and that time will be included and billed accordingly.
Breaks: Movers are allowed occasional breaks for water/smoking/snacks and lunch during the day. All breaks should be announced to the customer. Customers will not be billed an hourly labor rate for break stoppages. Stoppage times should be deducted from the final bill accordingly.
Inclement Weather: Additional costs may be incurred due to delays in service caused by inclement weather. A Friend With A Truck might at times have to discontinue work for a period or possible reschedule due to unsafe working conditions due to weather. All walkways must be cleared of any snow, ice, water, mud, in order for our crews to provide any and all services. The crew can assist with snow and ice removal at additional cost. In case of a snow or ice storm, jobs might be cancelled to avoid bodily injury or equipment damage depending on severity or conditions. Jobs will be rescheduled beginning the first available date after the storm or as our schedule allows.
Boxes: All boxes need to be solid and stable in structure to be moved safely. They also need to be closed in some form. Taping the top of the box shut is the best method. We do not move open top boxes or crates where items are exposed.
Jewelry and Other Valuables: Please note that we will not be liable for any valuables such as documents, medicine, priceless items, jewelry, and currency.
Firearms: We will not be responsible or liable for any firearms. Please remove any firearms prior to your move.
Liquids: Liquids of any kind can be packed, but not transported by A Friend With A Truck.
Unsanitary Items: A Friend With A Truck. Has the right to deny any transportation of any item that we deem unsanitary. Please keep in mind we serve multiple customers per day and it’s our responsibility to keep our trucks sanitary at all times. Examples include but are not limited to:
Items covered in feces or urine
Items anywhere close to feces or urine
Items overly covered in dust or dirt
Any Items possible containing any type of rodent or bugs
Plasma and Flat Screen/ Flat Panel TV’s are susceptible to damage from extreme temperatures, slight bumps, and altitude changes. The original packaging is best for moving them. It is always recommended that TV’s are properly boxed or crated by the customer before the moving. We will always try our best to keep these items safe even if they are not boxed properly but we cannot guarantee their safety and they will be excluded from any coverages.
If We Pack: We highly recommend our packing service. Once we pack your goods, you will never do it yourself again! Call and speak with a Customer Service Representative for details. We would be happy to arrange a professional packing crew for you.
Contents of Drawers: All drawers of Pressed Wood or Particle Board furniture must be completely empty. The contents of all desk drawers must be removed. Standard file cabinets (2 drawers only) can stay packed, however, the drawers either must be locked or securely taped shut. Lateral and Fireproof file cabinets must be emptied.
Clothing may remain in dresser drawers, but please remove fragile, valuable, and heavy items (i.e. perfume, jewelry, books, papers, etc.)
Elevators: Be sure to contact your building supervisor to reserve the elevator and have it padded for the day of your move. Also, note any time restriction that might apply.
Damages: At the beginning of every move, the foreman will do a walk-through with you, the customer, and advise you of any damages that are already present on household items. In the event that the customer chooses to not use our protective services, and sign a release of liability, A Friend With a Truck WILL NOT be held liable/cover/reimburse you for any damage that may occur because of your refusal to use our wrapping/packing services. Although our movers will be as careful as possible, from time to time damages may occur. If there is damage, notify your movers immediately. Damages must be noted on your contract. If you discover damage after the move, call the office within 48 hours of your move. No damage claims will be honored until the charges for moving services have been paid in full.
Damages caused while loading or unloading your truck or storage unit: A Friend With A Truck. Is only responsible for items in our immediate care, custody, and control.
A Friend With A Truck reserves the right to repair any damaged item before you have it repaired or replaced. In case you choose to repair or replace the damaged item before A Friend With A Truck has been given an opportunity to do so, the company will be only liable to $.60 per pound per article as stated by law.
Press wood/Pressboard: Any kind of furniture that is made from this material will have very limited to no value as far as liability of the company. A Friend With A Truck will not disassemble or reassemble furniture made of this material. Should you choose to disassemble your furniture, we will move the pieces and will not reassemble upon delivery.
Appliances: A Friend With A Truck Will disconnect and reconnect washers, dryers and refrigerators, as long as the right connections are in place. We will not replace electrical cords on dryers. Refrigerator doors sometimes need to be removed in order to go through narrow hallways or doors. A Friend With A Truck will not take off doors that have water or electrical connection going through them and we will not remove freezer bottom drawers on refrigerators. If you know that this needs to be done in order to move the refrigerator in or out of the area where it is located, please contact an appliance company to do that ahead of time. Under no circumstances will A Friend With A Truck be involved in such tasks.
Washers that are front loaders have locks to secure the drum during the transit. A Friend With A Truck can install and remove these locks, but you must provide these locks in order for A Friend With A Truck to move the washer in a safe manner (these locks usually come with the washer when purchased.) A Friend With A Truck will not be held liable for any internal damage to any electrical or electronic equipment (which may be a loose wire, blown fuse, etc.) Even though we have no problem helping you unhook and reattach your washer we are in no circumstance responsible for any type of water leak or water damage whatsoever. It is the customers responsibility to make sure the water line is properly attached and the washer is in working condition before job is finished. A Friend With A Truck is not responsible for any of the components within the washer that may have been shook loose during transportation or delivery.
Released Valuation Coverage: A Friend With A Truck provides Released Valuation Coverage on all moves. This is federally mandated default coverage of $0.60 per pound damage payout. It is not value based and has many exclusions that are listed below. We also hold $1,000,000.00 in General Liability Coverage. General Liability covers personal injury and personal property that is damaged through the course of normal business operations.
What is Not Covered: Exclusions Understanding the exclusions list will help you prepare better for your move. In addition to the list, we have also provided additional information for each item to help you understand why the items are excluded.
Any items that were packed by the customer and not by our movers cannot be covered. Why: We cannot be sure how the box, crate or bin was packed and if it was packed correctly. Further, many boxes are used several times and their structure may not be adequate to prevent damage.
Any furniture items when no furniture pads are used for protection (based on customer refusal). Why: Hiring professional movers is only half the battle. Furniture pads are extremely important in ensuring that your items are packed safely for transport.
Special care items, including glass tops and mirrors or high value items without proper packing and preparation. Why: The best example of these are plasma and LCD TV’s. These items must be crated or packed in original boxes before shipment. It is also recommended that customers move their own TV’s if possible. Our movers can help load and unload TV’s into your vehicle.
Clay Pots will not be covered under any circumstances. Should you require A Friend With a Truck to move clay pots, full or empty, we will do our best to move them in a safe manner, but being that they may have a crack going through unseen; every bump on the road could cause a breakage. Therefore, we will not be held responsible for any kind of planters/pots made of clay, porcelain, ceramic or glass.
What is Covered: Despite the long list of exclusions and limitations; we do cover items that we knowingly or without dispute damage. Released Valuation Coverage is provided on all items dropped or damages on site while in the possession of our movers, assuming they do not meet any of the exclusions above.
Release of Liability: Occasionally it may not be possible to place items where you would like them without possible damage to the items or premises. If this situation arises, our Foreman will present you with a release form indicating that you accept responsibility for any ensuing damage. A Friend With a Truck will not attempt to bring your items to their desired location unless the release of liability has been signed.
Right of Refusal: We reserve the right not to service you under conditions that, at our sole discretion, we consider dangerous, unsanitary, or abusive. In the event we exercise this right, we will not be liable to you or any other entity for direct or consequential damages.
Gratuities for the Movers/Packers: We only mention this because so many people ask. It is customary in the moving industry, though it is not mandatory. If you feel that your movers have done a good job for you and you would like to tip them, you can either give the Foreman the full amount and it will be divided equally among the crew members, or you can give the tip to each mover individually, based upon your assessment of their performance. Should you need advice or help determining how much an average gratuity is, please contact our office.